Refund policy

We hope you are pleased with your SOiL purchase. If for any reason it is not suitable, we are here to assist.

Change of Mind
Returns are accepted within 14 days of receipt, provided items are unused, unopened, and in their original condition.

To arrange a return, please contact us at info@soilaustralasia.com with your order details. Once approved, items can be returned at your expense. Upon receipt and inspection, a refund will be issued to your original method of payment.

Damaged or Faulty Items
If your order arrives damaged or not as expected, please contact us within 7 days of delivery at info@soilaustralasia.com, including your order number and a brief description of the issue.

We will review and offer a suitable resolution, which may include a replacement or refund, in line with Australian Consumer Law.

Considerations
For hygiene and safety reasons, we are unable to accept returns on items that have been opened or used, unless deemed faulty.

Shipping costs are non-refundable, except in cases where an item is confirmed to be faulty.

Processing
Refunds are typically processed within 5–7 business days of approval.